The recession has coincided with a fashion for false
apologies.
Bankers and the like have been saying sorry for their
mistakes with all the sincerity usually associated with a confession at a Stalinist
show trial or a recantation before the Spanish Inquisition.
Yet there are some admissions of error that do strike the
right note.
In reporting
Berkshire Hathaway’s worst year since he became Chairman, Warren Buffett said,
“During 2008 I did some dumb things in investments”.
Is such brutal honesty a good thing in business?
In general, no: it pays an entrepreneur to be positive. You
get no credit for sharing your worst mistakes or fears with others.
However, there comes a point when problems are so obvious
that to attempt to conceal them destroys all credibility.
That is the moment to be frank. The trick is choosing that
right moment.
It also helps if, like Mr Buffett, you have built up a
reputation for plain-speaking and fair-dealing over many years. Unlike the
bankers, he did not have to be forced into saying what he said – most of his
investors know he probably would have said it anyway.